Personal Information and Why It May Be Used
This Privacy Policy explains in simple English how Fitlab Nutrition may handle personal information when someone uses this website or contacts the business. Personal information means details that can identify a person, such as a name, email address, delivery information, order details or messages sent to the business. The website should collect and use only information that is reasonably needed for normal business purposes.
Personal information may be used to respond to enquiries, support orders, manage customer communication, operate the website, keep records, improve the visitor experience and comply with legal obligations. Fitlab Nutrition should not use personal information in a way that is incompatible with the reason it was provided unless there is a lawful basis to do so.
Orders, Emails and Customer Communication
If a visitor emails orders@fitlab-nutrition.com, the information in that message may be used to understand and respond to the enquiry. This may include the sender's email address, the content of the message and any order details included by the sender. Visitors should avoid sending unnecessary sensitive health information by email.
Where a message relates to supplement suitability, Fitlab Nutrition may provide general product information, but that communication should not be treated as medical advice. People with medical conditions, medication use, pregnancy, breastfeeding or specific health concerns should seek advice from a qualified healthcare professional.
Website Data and Cookies
Like many websites, this site may use technical data to help it work properly. This can include browser information, device information, pages visited, approximate usage times and similar technical records. Cookies or similar technologies may be used to support basic functionality, understand website use and keep the site reliable.
Visitors may be able to control cookies through their browser settings. Blocking some cookies may affect how parts of the website work. The site should not use cookie information to identify a visitor personally unless that information is connected with other details the visitor has provided or a lawful basis applies.
Sharing, Storage and Security
Personal information may be shared with service providers where needed to operate the website, process orders, manage email, provide hosting, support payment or delivery processes, meet legal duties or protect the business from misuse. Service providers should handle information only for the purposes required to provide their services.
Fitlab Nutrition should take reasonable steps to protect personal information from unauthorised access, loss, misuse or alteration. No website or email system can be guaranteed completely secure, so visitors should take care when choosing what to send online.
Your Choices and Contact
A visitor may ask about personal information held about them, request correction of inaccurate details or ask for deletion where applicable. Some information may need to be kept for legal, accounting, order or legitimate business reasons. Requests can be sent to orders@fitlab-nutrition.com.
This policy may be updated from time to time so it remains accurate for the website and business practices. Visitors should review it periodically if they want to understand the latest privacy position shown on this website.
How Long Information May Be Kept
Personal information should be kept only for as long as reasonably needed for the purpose it was collected, or for as long as required by law, accounting rules, dispute handling or legitimate business records. Order records, email correspondence and website records may have different retention periods depending on why the information is needed.
When information is no longer needed, it should be deleted, anonymised or handled in a way that reduces the chance of unnecessary identification. Visitors can contact orders@fitlab-nutrition.com if they have a privacy question about information connected with them.
Children and Sensitive Information
This website is intended for general visitors interested in wellness and supplement information. It is not designed to collect information from children. If a parent or guardian believes a child has provided personal information, they can contact orders@fitlab-nutrition.com.
Visitors should avoid sending sensitive health information unless it is necessary for the enquiry. Website email communication is not a replacement for medical advice, and people with health concerns should speak with an appropriate qualified professional.
Marketing and Preferences
If the website offers email updates or similar communication in the future, visitors should be told how their details will be used and how they can opt out. Marketing communication should be based on an appropriate permission or lawful basis and should be easy to manage.
At minimum, privacy communication should remain clear. Visitors should know why information is requested, how it may be used and how to ask questions. Privacy enquiries can be sent to orders@fitlab-nutrition.com.
International Access
Visitors may access the website from different places. Personal information may be handled through service providers or systems that operate in more than one location. Where that happens, reasonable steps should be taken to protect the information and use it only for appropriate website, order, communication or legal purposes.
Visitors who have questions about how their information is handled can contact orders@fitlab-nutrition.com. Requests should include enough detail to identify the concern, but visitors should avoid sending unnecessary sensitive information.